Frequently Asked Questions (FAQ)
Commodity Delivery Time
We are shipping from the port of Bali (Benoa, ID BOA) or Surabaya (Tanjung Perak, ID SUB), Indonesia. Tracking containers from the factory to port takes 12-18 hours. Departure time to destination is every Friday, Saturday, and Thursday, CY Closing is Monday, Wednesday, and Friday accordingly.
Estimated transit time of container from Bali (IDBOA) to the port of:
- Port Klang (MYPKG) 3-5 days
- Jeddah (SAJED) 22-32 days
- Port Said (EGPSD/E) 19-23 days
- Barcelona (ESBCN) 25-30 days
- Rotterdam (NLRTM) 25-30 days
- Hamburg (Deham) 24-29 days
- Antwerpen (BEANER) 25-30 days
- Gdynia (PLGDY) 40-45 days
- St. Petersburg (RULED) 40-45 days
- Novorossiysk (RUNVS) 30-45 days
- Los Angeles (USLAX) 30-36 days
- New York (USNYC) 34-41 days
- Melbourne (AUMEB) 18-35 days
Keep in mind, that transit time and departure date is depending on the shipping line and can be different from shipment to shipment.
We sell our commodity on a FOB basically, but we are happy to help you to recommend a good shipping line. Transshipment of containers is usually done via Singapore or Port Klang, Malaysia.
All Commodity production time is 5 days to fill in 20” feet container.
All payments should be made via TT (Telegraph transfer) bank transfer to our company account in Indonesia. We use Bank Central Asia (BCA). Swift code is CENAIDJA for BCA. We do not accept L/C. Western Union, Bitcoin, and other, non-bank payments are not accepted. Payment should be done in USD, free from issued bank charges.
Payment terms are 50% down payment. After receiving this payment we start production of the requested commodity, printing inner boxes. To load a 1×20” feet container we need 5 working days. After the production process is done we are packing your goods into inner boxes and then to master boxes. Labeling boxes according to your requirements. Staffing container with boxes takes 2-3 hours.
After the container being loaded, we prepare shipping documents: Bill of Lading, Certificate of origin, invoice, packing list. It takes 3-5 days to prepare all the documents. after that, we send you a photocopy of B/L and COO, the final 50% of payment must be paid. After we receive payment we will send you original documents via DHL or just a telex release.
We pay a lot of attention to production and shipping according to your specifications. Every production batch is tested separately.
We are happy to meet you in our office in Indonesia. You can come at any time to monitor the production process and loading of the container.
OEM – Production Under Your Brand
Yes, we do OEM production and produce under your brand & design. All our product is produced under our customer’s brands. Send us your design of packing and we will print it for you.
We can do the design also. Our main focus and specialization are to produce and fulfill your request. our price includes printing the inner box with standard design on 230 gr carton paper in full color. If you need a different paper or laminating, emboss – contact us to recalculate the cost of printing.
How to Order
contact us via Whatsapp +62 81311639000 or firstname.lastname@example.org We will confirm production dates, availability and issue your invoice. You are welcome to visit us.
Please confirm the schedule first, as we are serving other clients too.
We are doing our best to produce commodities based on your specifications and request. We also know that sometimes things go wrong – we are ready to handle it. If our product specification occurs differently from what we promise – we will change it. We care about our customers.
Please contact us via email@example.com or +62 81311639000 (WhatsApp) to if you have any complaints about the quality of our product. We are responsible and care about our product.
Can I buy 1 ton of certain commodity?
Yes, we do sell our product less than one container load.
It is possible to deliver less volume of product in LCL (less container load) (Payment Must Be Full Payment (100%)